Return Policy

Returns will be accepted within 30 days of receiving your order.

Items must be returned with original tags, unworn and unwashed, and in original packaging, where possible. Final sale items are not eligible for returns.

Returns are free within Canada. If requesting a return or refund outside of Canada, you will be responsible for the cost of shipping along with any applicable duty fees. Ontario Parks does not provide the prepaid return waybill for international orders. Returns sent COD (cash on delivery) cannot be accepted.

Note:
  • Ontario Parks reserves the right to refuse any product that does not meet the above criteria.
  • The following products are final sale and not eligible for return or exchange:
    • Maps
    • Park crest stickers and patches
    • Special Project/Fundraiser items (e.g. Turtle protection products)

 

How to complete your return (within Canada only)

  1. Reach out to Ontario Parks Store through the Contact Us page to initiate the return process.
  2. In a separate email you will receive a pre-paid return shipping label within 1-2 business days.
  3. Place the item(s) back in the original shipping package or any suitable packaging for shipping.
  4. Include a copy of your Ontario Parks packing slip and highlight or circle the item(s) being returned and write the reason for returning it.
  5. Close and seal the package, affix the return label, making sure to hide the old bar code and any other shipping labels.
  6. Drop your package off at your nearest Purolator depot OR you may call Purolator directly to arrange a pickup at 1-888-744-7123.

Disclaimer: At this time, online store products cannot be returned in-park. All returns must be made via Purolator.


Returns for products purchased from shop.ontarioparks.com will be processed within 48 hours once the return shipment has been received. If items meet the refund criteria, a refund will be processed; please allow 5-10 business days for the refund to appear in your account. The refund will be processed to the original method of payment used at the time of purchase. Email confirmation will be sent to the account associated with the original order, confirming that a refund has been initiated.


Product Exchange
If you would like to exchange an item, please return the product you are not satisfied with and place a new order at shop.ontarioparks.com for the desired item(s).


Questions
Should you have any questions regarding your order, returns, or exchanges please contact us.

We are always happy to help!